We are seeking an experienced and motivated Helpdesk (level 2)/On-site Support Officer to join our client, a national Managed Services organisation based in Perth - just out of the CBD. You will need to be motivated, outgoing and customer focused in order to succeed in this role.

Main responsibilities:

• Provision of Tier 1 and 2 support and problem resolution
• Accepting support requests and recording requests in the Help Desk system.
• Coordinating feedback to customer sites on the status and progress of logged calls and update the Help Desk system accordingly.
• Maintain documentation and ensure adherence to IT policies & procedures.
• Install new systems when required
• Provide support for hardware platforms, networks, operating systems and application software
• Ability to define and analyse IT user problems accurately

Essential Technical Skills:

• Good working knowledge of computer hardware
• Experience in Level 2 support
• Experience with Desktop technologies (Active Directory, Exchange, Windows 7/XP and MS Office suite 2003/2007,2010)

The successful candidate will possess a high level of interpersonal & communication skills, as well as excellent telephone skills and manner.

You will also require a drivers license for this position.

If you believe you possess all of the above criteria, please submit your CV in Word today!